Airline: Virgin Atlantic Launched: October 2022 – April 2023 roll out Elements: Comfort • Interior Design • Catering • Technology • Service/Crew • CSR Virgin Atlantic is aiming to redefine the inflight experience with a premium personalised service in its new-look A330neo cabins. Developed from the belief that customers really value human connection, the goal in […]
Airline: Iberia Launched: December 2022 Elements: Technology • Comfort • Interior Design • CSR Iberia has used its A350 launch to create a next-generation, step change in the onboard customer experience for all cabins The carrier has used the arrival of its A350 Next aircraft as an opportunity to make qualitative improvements in customer service. […]
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